After Sales Service
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PROCESS
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  • Understand the Needs

    Customer explaining the problem in text and with picturer and video. Attached machine tag also.

  • Send Message
    Send to after-sales serivce department.
  • Take the Initiative to Contact
    After-sales service department will contact back to customer within 24hs (in working days).
  • Formulate Solutions

    01 If within warranty, free pay for exchange parts ( exclude manual demage).
    02 If manual demage, customer need to pay material cost.
    03 If need enginner traveling, buyer pay 100USD/person/day, and other charge, include visa, ticket, eating and hotel etc.

  • Solution Way

    Whatsapp video talk or live meeting.