- Understand the Needs
Customer explaining the problem in text and with picturer and video. Attached machine tag also.
- Send MessageSend to after-sales serivce department.
- Take the Initiative to ContactAfter-sales service department will contact back to customer within 24hs (in working days).
- Formulate Solutions
01 If within warranty, free pay for exchange parts ( exclude manual demage).
02 If manual demage, customer need to pay material cost.
03 If need enginner traveling, buyer pay 100USD/person/day, and other charge, include visa, ticket, eating and hotel etc.
- Solution Way
Whatsapp video talk or live meeting.